1. Introduction

At Home Care Kenya, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our e-commerce website. By accessing and using our website, you agree to the practices described in this policy.

2. Information We Collect

2.1 Personal Information: We collect personal information that you provide to us directly when you create an account, place an order, or communicate with us. This information may include your name, email address, phone number, billing and shipping address, and payment details.

2.2 Automatically Collected Information: When you visit our website, we automatically collect certain information about your device, browsing actions, and usage patterns. This may include your IP address, browser type, and information about how you interact with our website.

2.3 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are stored on your device. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

3.1 Order Processing: We use your personal information to process and fulfill your orders, including sending order confirmations, delivery notifications, and responding to your inquiries.

3.2 Marketing Communications: With your consent, we may use your contact information to send you promotional materials, special offers, and newsletters. You can opt out of receiving these communications at any time.

3.3 Improving Our Services: We use the information collected to analyze website traffic, understand customer preferences, and improve our products and services.

3.4 Legal Compliance: We may use and disclose your information to comply with legal obligations, resolve disputes, and enforce our agreements.

4. Sharing Your Information

4.1 Third-Party Service Providers: We may share your information with third-party service providers who assist us with payment processing, shipping, and other essential business operations. These providers are required to protect your information and use it only for the services they provide to us.

4.2 Legal Requirements: We may disclose your information if required by law, or if we believe that such action is necessary to comply with legal processes, protect our rights, or prevent fraud or other illegal activities.

4.3 Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owners.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

6.1 Access and Correction: You have the right to access, correct, or update your personal information at any time by logging into your account on our website or contacting us directly.

6.2 Data Deletion: You may request the deletion of your personal information, and we will comply with your request, subject to any legal obligations to retain certain data.

6.3 Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any promotional email or by contacting us directly.

7. Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. Your continued use of our website after any changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@homecarekenya.co.ke
Phone: +254 768634819
Address: Home Care Kenya, P.O. Box 00100, Nairobi, Kenya

Acceptance of Privacy Policy

By using our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.